Events

Events Featuring Marketspace Ideas

Software & Information Industry Association, Executive FaceTime with Andrew Heyward

Webcast, November 19, 2008, 12pm-1pm ET.

Executive FaceTime webinar series features one-on-one conversations with industry leaders. Register to join a conversation with our very own, Andrew Heyward.

HSM Brasil, World Marketing and Sales Forum, Customer Experience as the Next Frontier of Competitive Advantage: Reconfiguring Services in a Networked World

Sao Paulo, Brazil, June 2, 2008.

Jeffrey Rayport will lead a discussion on how drivers of relationship management such as customer and employee experience, innovative technologies, and operational excellence lead to greater sustainable value and advantage.

WBZTV.com, Fulfilling The Promise Of The Web: MITX Fireside Chat With Jeffrey Rayport

WBZ, Cambridge, Massachusetts, January 15, 2008.

Host Josh Bernoff of Forrester Research interviews some of the leading thinkers in digital media who reveal their insights and predictions into how changes in people's behavior are rewiring the media world. In this series, Jeffrey Rayport and others share perspectives on how technology has transformed the media landscape, how consumers are leading the charge with social media, and what the media world should do to stay on top.

Online Publishers Association 2007: Global Online Media Conference, Forum for the Future

The Landmark, London, March 7-9, 2007.

OPA Forum for the Future brings together thought leaders from around the world to discuss topics of global import to the media business. Jeffrey Rayport moderates as the audience takes the stage. Staying Competitive; what do you believe is the right strategy?

Council of Public Relations Firms, 2006 Critical Issues Forum, Achieving Engagement in a Post Mass Media World

Princeton Club, New York, New York, November 2, 2006

As marketers grow frustrated with traditional ways of building relationships they are new, alternative channels. The Council of Public Relations Firms will convene its first-ever immersion session which will define the opportunities, threats and strategies facing the public relations industry at this critical juncture. Jeffrey Rayport will act as moderator.

Retail Council of Canada operates STORE, Marrying People and Machines, How to Automate Services Without Kissing Your Customers Goodbye.

June 5-6, 2006

Canada's Retail Conference delivers an innovative and interactive environment where retailers can come together to hear from their peers and industry experts, discuss issues of common concern, and exchange information and best practices. Over 700 retail executives, suppliers and vendors attend the two-day event. Jeffrey Rayport will keynote.

European Venture Capital Association Technology Conference, Best Face Forward- The Second Internet Revolution

Princess Sofia Hotel, Barcelona, Spain, October 19, 2005.

This year's second keynote speaker at the EVCA Technology Investment Conference is Jeffrey F. Rayport. In business and academic circles he is widely considered as one of the leading experts on the impact of new information technologies on companies' service and marketing strategies.

Archived version of Jeffrey Rayport's free Microsoft Web Seminar on Best Face Forward.

View Jeffrey F. Rayport's recent webseminar on Best Face Forward sponsored by Microsoft Office Live Meeting. This free, one hour seminar originally aired on May 24th, 2005. It provides an overview of consumer behavior changes and technology trends driving the front office revolution, key principles to build and sustain interface-based competitive advantage, and how some companies have met the challenge.

Best Face Forward

Learn more about Best Face Forward, by Jeffrey Rayport and Bernard Jaworski (Harvard Business School Press, 2005).